Prescriptions

The easiest ways to order repeat prescriptions are:

• Using GP Online Services (GPOS) – there are a number of GPOS providers to choose from, popular ones amongst our patients are the NHS App and Patient Access. More information about GPOS is available on the Online Services page of this website.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

1. submit a request using the Contact us online form.
2. call our repeat prescription ordering automated system (call either the normal surgery number (02476 315432, opt. 2), 02476 640268, or 02475 102884) – this allow callers to order medication on repeat prescription using their phones keypad, 24 hours a day, 365 days a year. To use this system you will need to know your date-of-birth, a number that the surgery have recorded in your medical record (i.e. landline, mobile, work) and your six digit PIN (the first time you use this system you will be able to create your PIN).
3. In very specific circumstances, a pharmacy may be able to order on your behalf – please speak to a member of surgery staff for more information. 

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.