Complaints leaflet 2020
Bedworth Health Centre is always looking for ways to improve the service we offer to patients and to learn from anything that we may occasionally get wrong. The Practice welcomes constructive criticism, ideas and complaints and have a culture that if people did not feel able to complain, we would not be able to act on something that we may not be doing right. We are keen to build and improve on the service we offer.
In the first instance, please discuss your complaint with the staff member involved as it may be a simple misunderstanding that can easily be resolved. If you are still unhappy with the outcome, please ask to speak with a member of the management team. If your complaint relates to the service provided by Reception or an issue with a Prescription, please ask to speak to Joanne Harrington Senior Admin. If your complaint is with regards to a clinical matter, please ask to speak to Hillary Jackson/Elizabeth Gilbey, Practice Manager's. You can also submit your complaint in writing.
If you wish to complain on behalf of someone else, we require their consent for you to do so, for the reason of patient confidentiality.
We aim to resolve all complaints via our complaints procedure but understand that on the rare occasion this might not be possible, appropriate or you may be dissatisfied following the outcome of a complaint having used the complaints procedure. In this case you can contact two other official bodies, details of which are available, and for further information of the Complaints procedure, in the below Complaints and Comments Leaflet.
Complaints and Comments Leaflet