We have two ways of ordering prescriptions online
- If you are registered with Patient Services please order your prescription by clicking here.
- For those patients that have previously ordered their prescriptions through this website, this area can now be accessed by clicking here.
If you are taking the same medication on a regular basis, you should be able to obtain a repeat prescription(s) for this without having to see a clinician.
Prescriptions can be requested in the following ways:
- In person at Reception
- In writing by either:
- Handing a request into Reception or posting it through our red prescriptions boxes, located on the wall as you enter the outermost door into the Health Centre
- Returning the counterfoil from the previous prescription to Reception or by posting it through our red prescriptions boxes, located as above
- Either of the above methods by post (see the ‘Contact Details’ section of our website for our correspondence address)
- By telephone on 02476 315432*
- Through our Patient Services website via the link entitled ‘Order Your Repeat Prescription Online’ at the top of this page**. This website also allows you to book your routine appointments online. More information about GP Online Services can be found here.
- By filling in the online form via this link**
*The previous telephone number for prescriptions, 02476 640268, is still active, however this will divert to the number ending 432.
**We will soon be changing the way that prescriptions can be requested over the Internet. Please check this page frequently for more information.
To help us identify you on our computer system, please provide or have to hand at least one of the following pieces of information:
- Full name
- Date of Birth
- Vision identifier (also known as a Computer Number) – this can be found on the counterfoil of your previous prescription (see below image):
Please ensure that requests are clear and legible, and that all of the items you require are marked correctly if requesting a prescription using the counterfoil from the previous prescription. It is also a good idea to request the staff member repeat back to you what you have requested to limit the possibility of any communication breakdown. We also suggest taking the name of the member of staff that you speak to so that you have a contact name to go back to, if you have any problems.
COLLECTING YOUR PRESCRIPTION
Prescription requests take TWO WORKING DAYS to be processed. Please leave enough time for your prescription to be processed when making a request (especially when ordering on a Thursday or Friday – due to the weekend, requests received on these days will not be ready until Monday or Tuesday). Requests for urgent prescriptions (i.e. to be processed before two working days have passed) will be dealt with on a case by case basis.
Your prescription can be collected in one of three ways as follows:
- From the Reception desk
- If you are signed up for the ‘Electronic Prescription Service’ (EPS), from your nominated pharmacy (click here for more information)
- If you provide us with a stamped addressed envelope, we can post your prescription to you – please be aware that whilst the prescription will be processed within two working days, it may take longer than this to reach you due to postal times, which are obviously outside of our control
For medication that you are taking on a repeat basis, you will need regular reviews. A reminder will be attached to the counterfoil of your prescription, when you order the last issue of an item before a review is due. If you use the EPS, the clinician will send an electronic note to the pharmacist, to inform you of the need for a medication review. It is the responsibility of the pharmacist to inform you of the need for these reviews.
Please book in for these reviews in good time to avoid any problems when you are running low on medication.