RIGHTS AND RESPONSIBILITIES
As a practice, we aim to treat all of our patients courteously and with respect. Similarly, we expect that patients will treat all members of staff in the same way. The practice has a zero tolerance policy to verbal and or physical abusive. In accordance with British Medical Association (BMA) guidance and regulations, patients behaving in such a way will be removed from the practice list with immediate effect.
We believe that all patients deserve all the time we can give them. We endeavour to run all of our surgeries on time and keep waiting times to a minimum. As such we feel it is inappropriate to attempt to resolve multiple problems during a single consultation. The majority of appointments are allocated in intervals of 10 minutes and are intended to cover one problem only. However, sometimes, the medical problem that a patient presents with, requires longer to discuss and investigate than 10 minutes. Doctors may also have to deal with urgent medical emergencies during their surgery which can result in them running behind. Reception staff endeavour to inform all patients when a surgery is running more than 15 minutes late however, due to the demands placed on them, this may not always be possible. If you have more than one problem that you would like to be addressed, or you feel that your medical ailment is complicated, please request a ‘double’ appointment when booking your appointment. We request that all patients check in on time for their appointment and inform the practice with reasonable notice if appointments are no longer required. We ask patients to be respectful and patient to the needs of other patients.
With regards to Emergency Appointments, it is for the clinician to judge whether or not a problem is urgent and they are entitled to refuse these at any time. This also applies to Home Visits requests – these are available for housebound patients and those too ill to leave the house (this includes terminally ill patients). All requests for home visits will be assessed by a Doctor to ascertain whether or not, in their clinical opinion, a home visit is necessary.
The practice aims to provide a safe and efficient service. To allow us to do this to the best of our abilities, we ask that patients keep us updated with past illnesses, medication, hospital admissions and any other details you feel may be relevant. In addition, we request that personal contact details are kept up to date and that you inform the surgery as soon as possible if any of the details we hold for you are incorrect or change. It is expected that advice or treatment given by the practice will be followed.
Registration with Bedworth Health Centre is a voluntary relationship and can be terminated at any time by the patient without explanation (by requesting to be ‘de-registered’ as a patient or by registering with a new practice, at which point you will automatically be de-registered as a patient of Bedworth Health Centre) – there is no notice period required nor is there any requirement to notify the practice of this decision. Practices have the right to ask that a patient be removed from their list of registered patients. However, a reason must be given to the patient by the practice.
Our aim is to provide a high quality service at all times. We are always looking for ways to improve the service we provide and welcome any suggestions of how we can enhance the service that patients receive.