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Practice Charter

Your rights

You have the right to be treated with respect and for your medical details to be kept confidential

You should normally be able to obtain an appointment within two working days, or for urgent cases, on the same day. You may request a home visit if you are too ill to leave the house.

You have the right to contact a Doctor outside working hours for a serious medical emergency.

You have the right to receive advice, treatment or referral appropriate for your condition.

We are happy to listen to any suggestions you may have regarding ways of improving our service.

Our Rights

We have the right to be treated with respect and the other patients’ needs to be respected

It is for the Doctor to judge whether a problem is urgent. The Doctor is entitled to refuse consultations without appointment or home visit at any time.

The Doctor has the right not to be disturbed outside working hours except in emergencies.

We have the right to refuse treatment, which we consider unnecessary and to expect our advice or treatment to be followed.

Registration with a Doctor is a voluntary relationship; and may be terminated by either party without explanation.

We try to provide a high quality service at all times, but if you feel you have not been treated as you should, you should speak or write to the practice manager, or one of the Doctors. All complaints will be taken seriously and investigated; and hopefully the matter will be resolved to the satisfaction of both parties.

We are also happy to listen to any suggestions you may have regarding ways of improving our service.

 
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