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TEXT MESSAGE REMINDERS

In the coming months, the surgery will be implementing a new service to enable patients to receive reminders of future appointments via text message.*

The Did Not Attend (DNA) rate is a source of frustration amongst staff and patients of Bedworth Health Centre. The Text Message Reminder service has been proven to reduce the DNA rate in practices that it has been implemented by.

We understand that many patients don’t purposely miss appointments; they simply forget that they have been booked. This service gives patients a timely reminder of booked appointments and allows enough time for them to contact the surgery and cancel or re-arrange an appointment they can no longer make, as the intention is to send out a reminder at least 24 hours prior to the planned appointment time. By increasing the number of patients who cancel an appointment rather than DNA, we can increase the availability of appointments that we can offer to other patients.

If this is something that you would like to sign up for, please either ask a member of staff for a Text Messaging Consent Form when you are in the surgery or complete the consent form online through this link. If you decide to sign up and then change your mind, you can ‘opt-out’ at any time, please speak to a member of staff to withdraw your consent to receive this service.

Patients who share mobile numbers – please be aware that you will not experience the full benefit of this service – if separate appointments are booked for the same session (i.e. morning or afternoon) for people who share a mobile number, only one appointment’s text message reminder is able to be sent. We strongly recommend that every patient either has their own individual mobile number or if this is not possible, then a mobile number should not be assigned to that person. For the purposes of patient confidentiality and privacy, patients that have historically shared a mobile number amongst family members’ records are strongly advised to associate this to one person and remove its association amongst the other members of that family. It is important to note that when a mobile number operated by one person (e.g. mother) and is associated to another person (e.g. daughter), when the person associated with the number books an appointment, the text message reminder will potentially be seen by the person operating the number.

*Please note: Whilst we initially plan to roll out the text messaging service for appointment reminders only, the intention is to implement this further for other health related reminders and recalls. By submitting a consent form you are agreeing to the surgery contacting you for these sorts of things, as mentioned above, you can opt-out at any time.

Text messages are sent using a secure facility, however as they are transmitted over a public network onto a personal phone, this may not be secure. Bedworth Health Centre commits not to transmit any patient identifiable information via text message.

 



 
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