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"Improving the Practice" Questionnaire

As part of  Quality Standards we conduct a patient survey each year. The results are then collated by our team of experts, who audit the findings. 

Summary

  • The majority of our patients do have much respect for their GP's
  • our patients are satisfied with the opening hours, 8.30am - 6.30pm Monday - Friday,
  • We have telephone lines open from 8.30am until 6.30pm manned by 2 administration staff every day. The prescription line is also accessible from 8.30am - 6.00pm Monday - Friday. We have always had concerns with the telephone lines re patient's comments, so again we would like to ensure our patients that we are open all day.
  • Patients can also be seen within 48 hours if they are willing to see any GP (if they choose to see their usual GP but they are booked then the next available slot will be offered).  

Full results available below

 

2013

Patients Survey 2012

2009

Patient Survey Results



 
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